Are there any updates to this post? I am having the exact same issue with fetching prefixes that was the original issue in this thread. Emails to the address in the View Planner (viewplanner-info@vmware.com) guide are bouncing. Also, I see no attachment button in the new HTML editor to attach the log files, only images and videos. Here is the log snippet:
From viewplanner.log:
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Unhandled error in Deferred:
Unhandled Error
Traceback from remote host -- Traceback unavailable
2013-05-22 00:05:33,145 ERROR Error from the remote: Error in mapping prefixes with error: 2004: Error in mapping VM Prefixes to Pools: string indices must be integers, not str
Traceback:
Traceback (most recent call last):
File "C:\Package\listener.py", line 158, in remote_mapPrefixToPool
File "C:\Package\viewadmin.py", line 137, in mapPrefixToPool
TypeError: string indices must be integers, not str
2013-05-22 00:05:37,078 DEBUG Returning the current status: 0 with message (-1, 'Error in mapping prefixes with error: 2004: Error in mapping VM Prefixes to Pools: string indices must be integers, not str\n Traceback:\n Traceback (most recent call last):\n File "C:\\Package\\listener.py", line 158, in remote_mapPrefixToPool\n File "C:\\Package\\viewadmin.py", line 137, in mapPrefixToPool\nTypeError: string indices must be integers, not str\n. Please see viewplanner.log for more details')
2013-05-22 00:05:38,135 DEBUG Waiting for the prefixes map to be fetched from View server...
2013-05-22 00:05:43,135 DEBUG Waiting for the prefixes map to be fetched from View server...
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Here is the content of the traceback.txt file on the View server:
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File "C:\Package\listener.py", line 158, in remote_mapPrefixToPool
File "C:\Package\viewadmin.py", line 137, in mapPrefixToPool
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From the viewplanner-viewagent.log:
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Tue, 21 May 2013 20:44:35 DEBUG Staring the ViewPlanner Agent service.
Tue, 21 May 2013 20:44:35 INFO Starting the twisted server on the machine for harness to send commands....
Tue, 21 May 2013 20:44:36 DEBUG Getting the harness root object from the harness: 192.168.201.15
Tue, 21 May 2013 20:44:36 INFO Adding the callback for getting the root object from the appliance
Tue, 21 May 2013 20:44:36 INFO Starting the python twisted reactor....
Tue, 21 May 2013 20:44:36 DEBUG Got the harness root object from the harness: 192.168.201.15
Tue, 21 May 2013 20:46:16 INFO Getting the prefixes for all the pools
Tue, 21 May 2013 20:46:16 ERROR Error in mapping prefixes with error: 2004: Error in mapping VM Prefixes to Pools: string indices must be integers, not str
Traceback:
Traceback (most recent call last):
File "C:\Package\listener.py", line 158, in remote_mapPrefixToPool
File "C:\Package\viewadmin.py", line 137, in mapPrefixToPool
TypeError: string indices must be integers, not str
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